Payment: We currently use both Shopify and Pay Pal for payment processing. Shopify in the USA accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club. The Pay Pal format we use accepts major credit and debit cards. YOU DO NOT need a Pay Pal account to place an order. Please do not hesitate to contact us if you have an issue with any part of your order transaction.
If you wish to place an order and prefer paying using a check or money order, please contact us directly at firstname.lastname@example.org and an invoice can be emailed to you. Shipment will be delayed until payment is received.
Note: Paperologie operates out of the state of California. We are required to collect state & county sales tax in accordance with state law.
Shipping: Currently we are shipping only within the United States by USPS. We charge the following flat rate fees, working hard to keep the costs to our customers as low as possible: $0. - 19.99 = 4.95 $20. - 39.99 = 5.95 $40. - 59.99 = 6.95 Free Shipping for all orders totaling $60. or more.
For your protection, we track orders. In the unlikely event that an order is lost, or damaged in transit, you can contact the USPS or UPS directly. You should also notify us immediately at email@example.com if you do receive a product damaged in shipping. You will need to save the box your order was shipped in as the carrier will want to see the damaged box and contents.
Paperologie is not responsible for missing packages that show delivery has occurred.
Local Customers: If you live in the Auberry, Clovis or Fresno, California area you can contact us at firstname.lastname@example.org to make arrangements for product delivery to avoid paying shipping charges.
Returns: We hope you are happy with every Paperologie purchase you make. If there is a problem with your order please contact us at email@example.com within 14 days from receipt of delivery so that we can quickly resolve any issue you may have.
Our DIY project kits are custom made and packaged. To qualify for a refund, product/s must be in the same condition when shipped – unopened, unused and undamaged.
Privacy and Security: Your privacy is very important to us. Our store site is encrypted and protected with an SSL security certificate. We will never give away, sell or trade any of our customer’s personal or identifiable information.